I just wanted to update everyone that my client decided to go with an acrylic 3D printed maltese
cross from Simba. They received the cross and are extremely happy with it. Great products and customer service from Simba.
We have been associated and have used the services of Simba Cal for over 15 years.
At all times they have come through with every order that we have sent them whether large or small.
Not once have they let us down as far as service, quality, on time delivery and politeness.
We highly recommend them to any company looking for products that they supply.....
Thank you Simba Team.
It is pleasure doing business with Simba.
They are very creative and their products are of high quality is their prices are excellent
A & M
Thanks again for all your help today, Armando. You were a tremendous help under pressure today.
Our client will be ecstatic to receive the lapel pins on Monday. Please forward this to your supervisor – service like what you provided today should be noted.
This is the happiest that I've been treated!
Thanks for your excellent help Armando!!
Sending info over to my client. Will send in order prob within an hour.
You and everyone at Simba pulled off the miracle of re-making our 366 lost soccer tournament medals and shipping in just one day – this is customer service that goes beyond anyone’s imagination. Needless to say, whenever we need a product that you can produce we will not be shopping.
The only words we can come up with are “THANK YOU TO ALL”.
The lost medals are still lost – we’ll let you know when or if they ever show up.
On another note, we just sent in an order for another 197 of the same medals as the tournament ended up larger than expected.
These extras can come by normal production.
Thanks again to everyone at Simba,
Thank you so much!!!
It's people like you that keep me from retiring. It's such a pleasant experience to call to order something or have something custom made when dealing with someone like you.
Your knowledge, professionalism and courteous manner are such a joy and so rare these days. It's a privilege to do business with Simba.
Spring Valley Trophy
Scott is tremendous with problem resolution and customer service. We had a difficult project and Scott helped us knock it out of the park with the client. Scott made great product reccomendations and ensured our process with Simba was A+ from start to finish. You have made a fan out of us and we are excited to start doing more business with Simba.
Thank you. Scott is awesome by the way! He helped me find chains for these when the standard ones were too thin. You guys are WAY more helpful than most vendors.
Art is Approved.
(A big thanks to all the staff at Simba! You are always taking care of us and our customers.)
Casey it is way too often that we as owners get pulled into situations when things go wrong on orders. This order did have a snag, I don't know if you were alerted or not but I wanted to give you a heads up that Ashley really saved the day on this rush order. Not sure of the specifics on the order since I didn't pulled into it on Friday but she went way above and beyond on this order.
I wanted to personally say thank you to her for the help. Just want to also let you know next time I am in LA I am taking her to dinner to show my appreciation! :) That's not standard protocol but she always does a great job helping us out so I owe her a nice dinner.
Great job and thanks again.
Thanks and Best Regards,
My name is Vickie. I wanted to email you regarding your customer service representative Rebecca.
We have been working on a medal project and have had to touch the virtual sample and quotation several times. Rebecca has worked so well with us in accommodating what changes the customer has requested, and has made this process as easy and painless as possible.
Rebecca has been excellent in her knowledge about the products, provides quick replies to my emails, answers her phone immediately, returns phone calls and emails upon request quickly, and all with a smile you can hear in her voice.
It is not often you work with a supplier that is so patient and professional as Rebecca has been, and I just wanted you to know that we appreciate her representation of your company.
Customer service can make or break a company. It would be awesome if more companies had people like Rebecca to represent them in such a manner.
We will definitely refer your company to our other sales reps for future orders.
Thank you! Have a Great Day!
Please tell your art department that I am dually impressed, and you along with their efforts have made this a very easy transaction!
As always, thanks for your efficiency, professionalism, and expert direction.
Yall are AWESOME!!!Thanks again for everything!
Thanks for a great job!
Scott and the entire staff at Simba,
Just a quick note to thank all of you for the spectacular job you did on our order for the Snohomish United Soccer Tournament.
We placed our order on June 10 and received it on June 19 – this was no small task as there were 2200 medals and ribbons along with 2200 lapel pins.
We would not consider even looking at another supplier for this type of product.
Again, thanks to everyone involved and especially to you Scott for helping us figure out what product would work the best under such a tight time line.
And as they say, the check is in the mail.
Medals made it and the customer is extremely happy!! Thanks again to you, Ashley and the team helping me make this tight deadline. This WILL lead to future business for both of us…..
Great service all around. I had never personally worked with you guys, and I am happy with the experience so far.
I will be using Simba Cal again. Thanks for your help.
Enjoy the day,
I would like to take this time to let you know how much help Scott was with an order. I had this idea about putting our school District III logo in the middle of a QCM medal and Scott got this done for me. They had to be for separate sports and with the ring around the outside that was accomplished. Scott even made the rings to match the gold, silver and bronze of the medals. I am so happy with them and wanted to let you know.